Yes. Your account will automatically be created upon INITIAL purchase of ticket(s). You will be required to enter your Distributor ID and your BackOffice password, along with all required information, to purchase tickets.

No. You have a SEPARATE account on the Convention site. To access your Convention account, login to your account on this website. Your BackOffice account WILL NOT contain any convention-related information. However, you will use your Distributor ID and BackOffice password to access your Convention account on this site.

Yes, your Username is the same as your Distributor ID. Non-distributors cannot create an account or purchase tickets directly. Non-distributors must purchase tickets through a registered OG distributor.

No. Non-distributors cannot create an account or purchase tickets directly. In order to attend the event, non-distributors must have a registered OG distributor purchase and assign tickets to non-distributors. Non-distributors will receive an email with Convention account login information.

Please send your contact details to info@organogold.com. Be sure to include your Name, Email Address, Phone Number, and Zip Code. A distributor will contact you shortly and he or she will be able to help you purchase your tickets to the Organo Gold International Convention.

Yes. However, we strongly recommend you create unique passwords for all of your online Organo Gold accounts. This will ensure maximum security for individual accounts.

An email containing your username and password will automatically be sent to you once an account is created.

If you forget your password or have deleted the email containing your account information, please click "Forgot Password" at the top of this page. Enter the email address that you used to create the account and you will receive an email containing your password.

Yes. Login to your Convention account using your Distributor ID and Password. Click "My Account" on the top right hand of the page. From this page, you may update all the information you entered, except for the Distributor ID.

If this is your first time purchasing a ticket, click Register at the top of this page. Fill out the required Billing, Purchase Tickets and Credit Card information and confirm your purchase. You will receive a REGISTRATION CONFIRMATION email (which contains your Convention account Username and Password) and a TICKET PURCHASE email (which includes ticket numbers and ticket passwords).

Please take note of the following:

• ALL sales are final. No refunds will be provided so please check your order carefully before you make a ticket purchase.
• All prices are in US dollars.
• Payments can be made using Visa, MasterCard, or American Express.

If you've already purchased a ticket and would like to purchase more tickets, Login to the system using the Username and Password that was sent to you in the Registration Confirmation email. Once you Login, click "Buy" and fill out the required information.

DO NOT click Register and fill out your information again. If you click the Register, the system will create a NEW account for you and you will have a hard time managing your tickets.

We gladly accept either Visa, MasterCard or American Express payments. Upon processing an order, we will charge the total amount of the order to the chosen method of payment. We DO NOT charge any additional credit card processing or payment surcharges.

Tickets are non-refundable.

Yes. You can buy multiple Bronze, Silver and/or Gold tickets at one time. Keep in mind that each ticket must be assigned to an individual; this includes both distributors and guests, Ticket Buyer and Ticket Holders.

Payment must be made using a Visa, MasterCard or American Express credit card. The credit card account will be verified at the time the order is placed. Should a credit card be declined, the order will be cancelled and your tickets will not be held. If it is your first time buying tickets, you will have to re-submit all your information in order to create your account.

We guarantee your privacy. We will never share your personal and private information with anyone, and any personal information we do collect, we will only use to properly process the order you've placed.

Internet Explorer users might see a security warning when they access any of our pages containing barcodes. This is Microsoft's "mixed content warning" and simply means that there's a reference to a non-https resource within the secure/https page. The prompt is displayed for all pages displaying the barcode since it references/sources a non-https site. If you would like to disable this security warning permanently, go to Tools -> Internet Options and select the "Security" tab. Make sure the "Internet" zone is selected and then click the "Custom Level" button. Scroll down the list of options and set the "Display Mixed Content" setting from "Prompt" to "Enable."

If you choose not to change this setting, be assured that the information you provide via the Convention site is secure.

There are two ways to assign a ticket, see below for details.

1. A. The TICKET HOLDER (Guest) updates information.
   
   Please note: The Ticket Holder can only update their information once. If information needs to be changed, the Ticket Holder will need to coordinate with the Ticket Buyer to make updates.
   • 1. The Ticket Buyer gives both the ticket number and the corresponding ticket password to the Ticket Holder, the person who will be using the ticket
   
   
   • 2. The Ticket Holder visits convention.organogold.com and logs in using the letters "TK" followed by the Ticket Number as the Username (ex. TKXXXXX) and the Ticket Password as the Login Password.
   
   
   • 3. The Ticket Holder will be routed to the "My Ticket" page where he or she can enter his or her information. Use "0" as your Distributor ID if you are not a distributor. Once completed, the user needs to click the "UPDATE" button to save changes. Only after "UPDATE" has been clicked can the e-ticket be printed.
2. B. The TICKET BUYER updates information.
   
   
   • 1. The Ticket Buyer should login using their Distributor ID and the Password he or she created when purchasing the tickets. The Password can also be found in the Registration email.
   
   
   • 2. The Ticket Buyer will be routed to the "MANAGE TICKETS" page where he or she can purchase a ticket and view a comprehensive list of all tickets purchased.
   
   
   • 3. Please click the "TICKET NUMBER" of the ticket to be assigned. You will see information related to that specific ticket you clicked.
   
   
   • 4. If the ticket has not been assigned yet, please update the fields accordingly. Then click the "UPDATE" button.
   • 5. The Ticket Buyer can click "email" to email the assigned e-ticket to the Ticket Holder OR print the e-ticket and provide a hard copy for the Ticket Holder.
   
   
   • Please note: Ensure that you click the "UPDATE" button before printing the ticket and/or sending the e-ticket. Whenever an email is sent/printed, the system uses the information from our database. If you update your information but do not click the "UPDATE" button, the correct information will NOT appear on the e-ticket. The name on the e-ticket must match the ID presented at registration for the event in order to receive a wristband to attend the event.

Yes, you must assign your tickets or they will not be valid. This goes for tickets that will be used by distributors and guests.

Your ticket has been assigned if a name appears on the e-ticket when it is viewed online. If there is no name on the e-ticket, it has not been assigned and is invalid until it is assigned. The Ticket Buyer can log into his or her account to see which tickets have been assigned.

Yes. When you assign a ticket to a guest/non-distributor, please enter the number "0" as their Distributor ID.

You can find your e-ticket by logging into your account on the "Home" page. Use your Distributor ID and the Password you created to Login to your account. Your Password is in the Registration Confirmation email.

Your ticket number is a unique code that is associated with your ticket. If you buy ten tickets, you will have ten unique ticket numbers and ten unique ticket passwords.

Each ticket you purchase will have a unique ticket number and password. This will help you manage and assign your tickets.

An email containing the Ticket Number and Password for each ticket is sent to you every time you purchase a ticket. You can also Login to your account in order to find information about the tickets you have purchased.

Your ticket password is a unique code that is associated with your ticket. If you buy ten tickets, you will have ten unique ticket passwords and ten unique ticket numbers.

Your ticket password is provided to secure access to information by ticket assignees.

You can Login to your account in order to find your ticket password. You can also find your ticket password and your ticket number in the Ticket Confirmation email you received. If you have more than one ticket, you will have more than one ticket password and number.

You probably have everything you need: a computer, a printer and paper. Any ink-jet or laser printer (color or black & white) is able to print e-tickets. Use white, 8.5" x 11" paper for best results.

Yes! The printed e-ticket is a valid ticket. Make sure you keep it in a safe place like you would cash, and protect it just like you would any other ticket.

Make sure your printer is on and the cables are connected to your computer. Make sure your computer has enough memory available; try closing any unnecessary programs.

At the Organo Gold Convention, after your ticket is scanned once, it becomes invalid. If more than one copy is presented at the Registration Desk, the attendant will be notified that the ticket has already been scanned and is invalid.

Yes, you must have your physical ticket with you in order to redeem it for your wristband.

No, each attendee has to personally pick up his or her wristband and must present a valid photo ID at the Registration Desk.

No, ticket upgrades are not available at the door or anywhere else. Your best option would be to buy additional tickets before the event.

Avoid extra wait times by printing your e-tickets at home. You MUST have a printed ticket in order to line up for the Registration Desk. If you forget to print your e-ticket, you will have to line up for the printing kiosk in order to print your tickets before you line up for the Registration Desk, It will mean extra long wait times. You will need your ticket number and ticket password in order to print your tickets. After your tickets are printed, you can line up for the Registration Desk.

Avoid extra wait times by printing your e-tickets and bringing them with you. If you forgot your e-ticket and do not have your ticket number and ticket password, you will have to line up three times at the event. It will mean extra long wait times. First you will line up for the Support Desk in order to obtain your ticket number and ticket password, the second line-up is for the kiosk in order to print your ticket, and the third line up is for the Registration Desk.

Yes, you must wear your wristband from the moment you register until the event officially ends at 11:59PM PST on Sunday, October 6, 2013.

In order to minimize loss/theft, the wristband will be securely placed around your wrist when you register. Unfortunately Organo Gold will not be able to replace wristbands that have been lost or stolen.

The Organo Gold Convention agenda will be available at the event. Closer to the event date, you can also find the most up-to-date version of the agenda on the website.

All Convention attendees need to complete their visa applications on their own.

Visit the Organo Gold Help desk at support.organogold.com